Privacy policy

Last updated: February 19, 2025

This Privacy Policy describes how Firefly Wishes Inc. (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from firefly-wishes.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us.

We may use the information collected to communicate with you, provide the Services, comply with legal obligations, enforce our terms of service, and protect or defend our Services, our rights, and the rights of our users.

Personal Information We Collect

We collect the following types of personal information:

Information You Provide Directly

• Basic contact details (name, address, phone number, email)

• Order information (billing address, shipping address, payment confirmation, order details)

• Account information (username, password, security questions)

• Shopping behavior (items viewed, added to cart, or wishlist)

• Customer support information (messages, inquiries, and other interactions with us)

Information We Collect Automatically

We use cookies, pixels, and similar tracking technologies to collect Usage Data, including:

• Device and browser information

• Network connection details

• IP address

• User interaction with our Services

Information We Obtain from Third Parties

We may obtain information from vendors and service providers, such as:

• Payment processors (for order fulfillment)

• Marketing and advertising partners (e.g., analytics and ad services)

• Social media and third-party integrations (e.g., logging in via Facebook or Google)

For more information about cookies and tracking technologies, visit Shopify’s cookie policy: https://www.shopify.com/legal/cookies.

How We Use Your Personal Information

• Providing Products and Services: To process payments, fulfill orders, notify you about your account or transactions, and facilitate returns or exchanges.

• Marketing and Advertising: To send promotional emails, text messages, and direct mail, and to tailor our website and ads based on your interests.

• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent or malicious activity.

• Customer Support: To respond to inquiries and improve our Services.

You may opt out of promotional communications at any time by clicking the "unsubscribe" link in emails, replying "STOP" to text messages, or emailing us at hello@firefly-wishes.com

How We Share Your Information

We may share your personal information in the following cases:

• With Vendors and Service Providers: Including payment processors, shipping partners, and IT support.

• With Business and Marketing Partners: Such as Shopify and advertising platforms.

• For Legal Compliance and Protection: If required by law or to protect our rights.

• In a Business Transaction: Such as a merger or acquisition.

We do not sell your personal information. However, we may share limited data with third-party advertising services. You can opt out at the Digital Advertising Alliance: https://optout.aboutads.info/.

User-Generated Content

If you post product reviews or other content publicly on our Site, it may be accessible to others. We are not responsible for how others may use or share publicly posted content.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

Children’s Data

Our Site is not intended for children under 13, and we do not knowingly collect data from them. If you believe we have collected data from a child, please contact us at hello@firefly-wishes.com, and we will delete it in compliance with COPPA.

 

Security and Retention of Your Information

We use appropriate security measures to protect your information, but no system is 100% secure. We retain data as long as necessary for business and legal purposes, including tax compliance and fraud prevention.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of your personal data.

• Right to Delete: Request deletion of your personal data.

• Right to Correct: Request corrections to inaccurate data.

• Right to Opt-Out: Opt-out of marketing communications and targeted advertising.

To exercise your rights, email us at hello@firefly-wishes.com.

For California residents: You have specific rights under the California Consumer Privacy Act (CCPA), including the right to opt out of the sale of personal data. For more details, visit https://oag.ca.gov/privacy/ccpa.

For European residents: We comply with the General Data Protection Regulation (GDPR). If we transfer your data outside the EU, we rely on recognized legal mechanisms such as the Standard Contractual Clauses (SCCs).

International Users

Your data may be transferred and processed outside of your country, including in the U.S. By using our Services, you consent to these transfers.

 

Complaints and Contact Information

If you have any concerns about our privacy practices, you may contact us:

• Email: hello@firefly-wishes.com

• Mailing Address: 264 Talismon Drive, Crystal Lake, IL 60012, United States

• Privacy-Specific Contact: [Insert Privacy-Specific Email]

If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.

Thank you for trusting Firefly Wishes Inc. with your personal information. We value your privacy and are committed to protecting it.